Staircase FAQs

Our standard payment structure is 10% on order, 40% on drawing approval before fabrication, and 50% before delivery or installation. We confirm this clearly in your quotation.

Quotes are usually valid for 30 days from issue unless stated otherwise. VAT treatment is shown on the quotation document.

If dates move significantly after manufacture is scheduled, additional storage, re-delivery or finance charges can apply. We always discuss this before action is taken.

Risk normally passes at delivery or collection. Ownership transfers once full payment has been received.

We offer managed installation and supported install routes. The best option depends on your site, programme and whether your builder is handling any elements directly.

The site should be safe, accessible and ready for staircase works, with clear access, power and suitable working conditions. We confirm practical requirements in advance.

Please tell us early about hidden pipes, cables or other services near fixing zones. Early information helps prevent delays and avoids unnecessary rework.

Yes, on suitable staircase types a competent builder can install with our drawings and guidance. We advise what level of support is appropriate for your project.

We design and manufacture in line with relevant UK standards and agreed project requirements. Final statutory approvals remain with the project team and local authority route.

Standard load assumptions are set for domestic use unless a different project brief is agreed. If your project needs higher loading, we include that in the specification.

Project-specific structural checks for the host building and fixing interfaces are normally provided by the project structural engineer or appointed design team.

Before manufacture, we need confirmed survey information, agreed technical drawings and written approval to proceed.